We are committed to customer satisfaction!

We encourage you to compare this website and our service with others. You will undoubtedly note that we are significantly different.

Our own market research suggested that service quality delivered through many websites purveying amulets was considered unsatisfactory and issues regarding authenticity of products, terms and conditions, and ethical business practice were all major concerns.

We hope the attention we have given these issues contribute towards a consistent, responsive and reliable service and ultimately greater client satisfaction. We believe our service to be significantly better than any competitor, but we let you judge for yourself.

Why we are different:

1. Certificates of Authenticity. Buy an amulet without a certificate and you expose yourself to the unnecessary risk of acquiring a 'replica amulet', often referred to in the trade as 'Phra Kiwi'. This is one of the greatest concerns voiced by potential online collectors, an issue we have conclusively addressed.

Authentication provides corresponding parties with a degree of certainty in a market which unfortunately is dominated by fake products. They not only add value but also qualify any purchase if you decide to resell at a later date.

All our amulets can be supplied with an Independent Certificate of Authenticity as an option for an additional $40.00 USD

An independent certificate issued by a recognised Thai Amulet Society is essential and should not be confused with home/self made certificates that have NO value. The major amulet societies include: G-Pra, G-Amulet, DD-Pra and Tarad Pra. Phra-Kru.Com can arrange to have your amulet certified with one of these societies and in this respect we believe we are unique.

2. Full documentation and receipts Every purchase through this website is accompanied by a full receipt detailing your purchase and guarantee of authenticity. We retain full records and can supply duplicate documentation in the event of loss.

3. Guarantees We guarantee that our products are genuine, and we substantiate that by providing a fully independent Certificate of Authenticity with every amulet sold. We are not aware of any other vendor that offers this level of security and peace of mind.

We operate an ethical business practice and are not in the slightest bit interested in fakes, copies or replicas. Our guarantee is valid for life and in the unlikely event that your amulet is proven not to be genuine will will offer a full refund without question. You may find full details of Our Guarantee here.

4. Packaging We pack all our orders in sturdy cardboard boxes or top quality padded envelopes.

All parcels and courier bags are sealed with Tamper evident security tape or labels providing a simple and cost effective solution for improving your security and our returns policy. It provides immediate evidence of any attempts to open the packaging that the tape has been affixed to by revealing the word "Open" .

4. Shipping & Insurance

We pay an insurance premium on your behalf for loss and damage during transit to the full value of your order. This not only provides you with security for your investment, it allows us to declare a lower value on the packing slip and thus avoid unnecessary customs attention or duty.
If an item is lost or damaged in transit you will be offered an immediate refund or replacement. We will not make you wait whilst a claim is filed. Consignments can be tracked on line here

5. Security Security of our website and any personal information we retain on file is an important issue that we take very seriously. Every reasonable measure possible has been implemented to ensure a safe browsing and purchasing experience.

* We only accept payments through recognised gateways that offer full data encryption, such as Paypal and Thaiepay. Both payment gateways have been issued an Extended Validation (EV) SSL Certificate.

These gateways submit to an extensive background check by a trusted third party “Certification Authority.” Your browser address bar will turn green when you proceed with a transaction, you know you’re on a site that has been successfully validated and totaly secure.

thaiepay.com 

* Our server is fully managed and protected by a 'state of the art' firewall and dedicated IP ports. Secure backups are compiled on a daily basis.

6. Clear and concise policies in simple English. All our Terms and Conditions of business have been made easily accessible. We have avoided where possible technical jargon and written these in plain understandable English. Specific details about all our policies can be located from the sitemap.

7. Communications. We will endeavour to reply personally to all email within 48 hours of receipt. We have set up a help desk to ensure that full tracking of all correspondence is available and on record.

8. User assessment of quality performance powered by Rate Point.

		We give you the opportunity to comment and rate your experience dealing with phra-kru.com and share that information with others. We do not publish meaningless and selected customer feedback, you see the full picture.
As part of the Rate Point program we agree to * Actively solicit feedback from customers * Respond promptly to customer feedback when necessary * Make a good faith effort to resolve any complaints